The Client’s existing Facilities Management system helps in identifying underutilized facilities or workspaces. It helps in streamlining relocation processes through proper shifting plan and management. This system also helps in the delivery of facility maintenance services and managing service providers.
Typically, when a service request is raised, a facilities manager or supervisor approves the request through this system. The managers assign these requests to the field service agents on a daily basis. These agents address the requests assigned and update the status back the next day. The existing system was not enabled with Remote allotment of new service requests for the managers. For every new request, they had to wait for the technician to arrive, which in turn, led to constant delays.
The client wanted to streamline this entire process of managing field teams and executing the service requests. They wanted an Enterprise Mobility Solution that would help the supervisor to assign the work order to the field service agents in real-time. They needed the solution that would facilitate even the agents to check and update the status of the service requests remotely.