A Large Real-Estate Services Provider goes Mobile with Cross-platform Native Xamarin Applications to deploy Smart Facilities Management Solution.

About the Client

As one of the fastest growing companies, located in U.S, our client delivers expert services in Real Estate (RE) and Facilities Management (FM) systems. They provide break-through solutions that help in increasing the operational, environmental, financial, and performance aspects of Real Estate facilities. They serve private, public & government clients to help with adoption, implementation and maintenance of Facilities Management solutions.

Our Results

With our Mobility solution, the client managed to connect 130+ facilities management technicians to process and fulfill 12,000 large requests/year. The MBaaS system devised for Xamarin Native apps allowed the client to handle more than 10,000 service requests per month.

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Business Need

The Client’s existing Facilities Management system helps in identifying underutilized facilities or workspaces. It helps in streamlining relocation processes through proper shifting plan and management. This system also helps in the delivery of facility maintenance services and managing service providers.

Typically, when a service request is raised, a facilities manager or supervisor approves the request through this system. The managers assign these requests to the field service agents on a daily basis. These agents address the requests assigned and update the status back the next day. The existing system was not enabled with Remote allotment of new service requests for the managers. For every new request, they had to wait for the technician to arrive, which in turn, led to constant delays.

The client wanted to streamline this entire process of managing field teams and executing the service requests. They wanted an Enterprise Mobility Solution that would help the supervisor to assign the work order to the field service agents in real-time. They needed the solution that would facilitate even the agents to check and update the status of the service requests remotely.

Technology Solution

Xamarin, MVVM Light, Azure Mobile Apps Services, SQLite DB, Azure SQL DB, Service Bus and Cloud Service

Saviant addressed the client’s challenge of Remote Field Force Connectivity using Cross-platform Native Mobile application hosted on Azure. The mobile app allows the facilities manager to analyze, approve and assign work orders to the field service agents. It enables to track the progress of the service requests addressed as well. The field agents now receive the work order on their app and update the status of service requests in real-time. Thus, simplifying the process of managing facilities maintenance services and considerably improving the service quality delivered to end customers with 100% retention.

Xamarin development platform was used to develop cross-platform native mobile apps. Xamarin.Forms and MVVM framework was leveraged to build iOS and Android apps for mobile platform. This framework helped in delivering an intuitive user interface and deploying mobile apps on multiple platforms simultaneously. In addition, it allowed 100% code reuse, faster time-to-market and in delivering Azure enabled Enterprise Mobility Solution.

Secure Mobile backend system was the road block in the architecture. To achieve this, we devised a Mobile backend as a service (MBaaS) system based on Azure, which provided a secure and scalable backend system. Azure Mobile App Services, an MBaaS system, helped in establishing the real-time communication between the mobile app and Azure cloud. The offline functionality was achieved using SQLite to store data locally on a mobile platform. Azure SQL DB cloud storage allowed the application to store data of up to 250 GB. Service Bus Queues were used to transmit messages from the mobile app and the client’s server to the Cloud Services. Azure Web Jobs communicate with Azure SQL DB and client’s database to push data & messages and handles more than 10,000 messages per month.

 

Architecture-Connected Remote Field Forces with Azure driven Native Mobile application using Xamarin platform

A Glimpse of The Mobile Application

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