As Food service providers have large warehouses to store & manage huge amount of food items, it becomes increasingly difficult to handle the field operations efficiently. Similarly, it is not an easy feat for our client to manage 16 warehouses that store 4,500 products to serve 30,000+ customers. Once a customer places an order, field force pick the food items from the warehouse and dispatch them for delivery in the trucks. A manual check list process was in place for the workforce to carry out pick-up and dispatch operations, which do not ensure 100% accuracy in customer order fulfillment.
Making sure that the right items are picked & dispatched for delivery, ensuring zero errors was a major challenge faced by the client. Visibility of operations and synchronization of inventory & customer data with the ERP system in real-time was another major miss. Carrying-out cash calculations manually every day was also a challenging task for the dispatcher team. Automating this ever-challenging process of pick-up & dispatch operations was the only possible solution. However, to overcome all these impediments and establish an error-free automated process, the client needed a field-mobility solution and teamed up with Saviant, a Premier Xamarin Consulting partner.