Client is the UK's leading food service delivery and collection provider. It supplies food items across the UK to customers of varied business like restaurants, cafes etc. It delivers high-quality food items to 30,000 plus customers. Client had two sales channels - website and call center through which customers order online and also request for delivery of food items. To make the business process more efficient and intelligent, client wanted to automate the business by taking a step further where drivers could deliver through IoT-connected mobile devices such as Bluetooth printers and Bluetooth temperature sensors mounted in trucks. By deploying this advanced technology client wanted to provide a differentiated service and delight customers.
During the delivery of items, if the temperature is not optimal then there is a risk of customer returning the goods. To avoid this situation, client wanted to monitor the real-time temperature of the truck periodically and check if it is within the optimal range and doesn’t go beyond the standard temperature limits or thresholds. Client needed the real-time temperature sensor data tracking for every 10 seconds and its visual output for analytics.