Client is the UK's leading foodservice specialist that supplies food & non-food items to 30,000 plus customers of varied business like restaurants, cafes, etc., across the UK. Client has two sales channels - website and call center; through which customers order online and also request for delivery of items. During the food order delivery, if the temperature of perishable food is not optimal then there is a risk of customer returning the goods. The truck drivers need to monitor the temperature of the truck periodically and check if it is within the optimal range and doesn’t go beyond the standard temperature limits or thresholds. Also, if there are any mishaps during transit like incorrect loading and damaged goods; drivers need to manually make the adjustments and issue credits for the customers before collecting the cash.
To streamline this food delivery operations and make it more simple, efficient and intelligent, client wanted to automate the process by taking a step further; where drivers could deliver through IoT-connected mobile assets, such as Bluetooth printers and Bluetooth temperature sensors mounted in trucks. The client needed a mobile application for drivers that would eliminate their job of making manual adjustments in the invoice and collect the amount. By deploying this advanced technology, client wanted to monitor the temperature of goods in real-time to ensure that high-quality food items are delivered; thereby offering a differentiated service to achieve customer delight.