Client is the UK's leading food service delivery and collection provider. It supplies food items across the UK, to customers of varied business like restaurants, cafes, etc. It delivers high-quality food items to 30,000 plus customers. Client had two sales channels - website and call center through which customers order online and also request for delivery of food items. During the food order delivery, if the temperature is not optimal then there is a risk of customer returning the goods. The truck drivers need to monitor the temperature of the truck periodically and check if it is within the optimal range and doesn’t go beyond the standard temperature limits or thresholds.
To make this food delivery operations more simple, efficient and intelligent, client wanted to automate the process by taking a step further; where drivers could deliver through IoT-connected mobile assets, such as Bluetooth printers and Bluetooth temperature sensors mounted in trucks. By deploying this advanced technology, client wanted to monitor the temperature of goods in real-time to ensure that high-quality food items are delivered; thereby offering a differentiated service to achieve customer delight.