What Do Modern Utility Consumers Need In This Digital Era
Technology has reshaped the definition of services. What earlier used to be a simple transaction has changed towards a more proactive experience. Consumers are longing for more, and service providers are looking to engage their customers better. Even utility enterprises such as electricity, water, cooking gas, etc. are working towards providing an engaging experience to the customers.
In the world where IoT platform is connecting your things irrespective of its functions, the value of instantaneous information has risen multi-fold. The digital era has ushered in the trend of information available at fingertips on-demand. For instance, modern utility consumers like to know their consumption levels at every possible interval, such as by year, month, week, day, hour, minute, and even seconds. Yet, the need to maintain consistency in standards to achieve customer delight is imperative through all this hoopla.