UK's Leading Food service provider leverages Microsoft Power BI to gain insights and
manage Supply Chain Operations efficiently

About the Client

Based in UK, our client is a leading food service specialist that supplies high-quality food items to 30,000 plus customers of varied business like restaurants, cafes etc. One of the UK’s largest companies, the client has a great history of innovation that includes implementing Microsoft Dynamics solutions more than 15 years ago.

Our Results

The Business intelligence solution allows the client to efficiently manage their supply chain operations. The interactive visuals powered by Power BI unlocks critical business insights on Temperature Threshold, Driver Performance & Customer behaviour and supports the client in taking intelligent decisions.

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Business Need

From frozen, dry, and fresh food to items such as cleaning and paper products, our client offers everything that its customers need to run their business. It is not an easy feat for the company to understand its operational performance as well as customer behavior, while offering 4,500 products for its 30,000 plus customers from 16 central warehouses. Delivering food items to different customers means different routes, workforce and assets; and ensuring that each delivery is a success becomes increasingly challenging. Similarly, for the client to keep a watch on food stock damage, loss, waste, fraud, and risk is also a challenging task. Adding to it is the delivery drivers’ performance that the company must deal with to improve food-supply chain efficiency.

Today, Microsoft Dynamics AX powers the company’s entire operations starting from procurement, route, and stock management to order processing and inventory management. It generates huge amounts of data that gets stored in this ERP, but no means to consistently tap into this gold mine. The company had no single view of assets & operational data, driver behavioural data, food temperature threshold data, customer delivery data, inventory data and the other significant data that would reveal critical business insights. To overcome all these challenges, our client wanted a business intelligence solution that can enable them to take better decisions towards running the food delivery operations efficiently. It would empower the operations team with relevant & timely reporting to react quickly.

Technology Solution

Our expertise in Cold Chain Monitoring & Food Service logistics has helped build business intelligence solution that provides critical insights towards better decision making. The Analytics team at Saviant leveraged Microsoft Power BI to provide intuitive dashboards, interactive rich visuals, and self-service capabilities required to empower its operations team. The tool connects to an on-premise ERP system that collects staggering amounts of data, which includes assets & operations data, food items’ temperature data, customer order delivery data, and field workforce data. The solution provides the transportation & logistics team with insights on food delivery operations starting from route planning, warehouse to fulfilling customer order in not more than two seconds. It also allows the operations team to take intelligent decisions for efficiently managing their supply chain operations and makes their job simpler & easier. Although this solution was delivered as a proof-of-concept, our client could see the impressive potential benefits.

Unlocking different Business Insights

  • Temperature Threshold Analytics: During the food order delivery, the frozen & chiller temperature of food items can exceed the threshold value. If the temperature is not optimal then there is a risk that the customer will return the goods. Analyzing the threshold exceeding events can help take better actions to ensure minimal risk of returning the goods. In addition, while supplying food items to 30,000 customers, the risk of stock damage/loss is higher. However, to manage & keep a watch on the list of damaged products in real-time is increasingly difficult. Power BI helps extract business intelligence accurately by providing a single view of the data for the operations team to understand the damages and losses incurred in a month.
  • Driver Behaviour & Productivity Score Analytics: Optimizing field-force operations is crucial to boost supply-chain operational efficiency. Each driver’s performance depends on the number of food deliveries completed/partially delivered/cancelled and the average delivery time. Power BI report gives detailed analysis of driver performance and the productivity score to help determine the areas of improvement to boost their efficiency.
  • Customer analytics: Few customers change their decisions after they place the order and may accept or reject the goods at the time of delivery. To avoid these kind of events, a detailed analytical report helps the operations team to find the customer accounts that show similar behaviour.

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Saviant at a glance

Saviant is the preferred Data Analytics & Intelligent Solutions partner for leading Asset-intensive and Field-force driven Enterprises across industries like Energy, Utilities, Logistics & Construction. We are the trusted Technology Advisors and Implementation Partners for their strategic initiatives around Data Analytics, IoT, Cloud & Mobility. Our teams enable intelligent actions & accelerated business outcomes for our customers across the globe, by defining their Technology Roadmap & Implementation Strategies.
Saviant is a Microsoft Gold Partner for Cloud Platform, Data Analytics, Application Development & Xamarin Premier Consulting Partner.

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