From frozen, dry, and fresh food to items such as cleaning and paper products, our client offers everything that its customers need to run their business. It is not an easy feat for the company to understand its operational performance as well as customer behavior, while offering 4,500 products for its 30,000 plus customers from 16 central warehouses. Delivering food items to different customers means different routes, workforce and assets; and ensuring that each delivery is a success becomes increasingly challenging. Similarly, for the client to keep a watch on food stock damage, loss, waste, fraud, and risk is also a challenging task. Adding to it is the delivery drivers’ performance that the company must deal with to improve food-supply chain efficiency.
Today, Microsoft Dynamics AX powers the company’s entire operations starting from procurement, route, and stock management to order processing and inventory management. It generates huge amounts of data that gets stored in this ERP, but no means to consistently tap into this gold mine. The company had no single view of assets & operational data, driver behavioural data, food temperature threshold data, customer delivery data, inventory data and the other significant data that would reveal critical business insights. To overcome all these challenges, our client wanted a business intelligence solution that can enable them to take better decisions towards running the food delivery operations efficiently. It would empower the operations team with relevant & timely reporting to react quickly.