The client's Smart infrastructure solutions (SIS) run on legacy systems and uses automated metering infrastructure (AMI) technologies. These solutions integrate many software, hardware and data technologies from sensors, intelligent software, and grid edge devices to collect data. Different applications and different screens meant a complex task for the CSR to manage and handle distribution networks as well as customer queries.
However, its utility customers had a constant urge to update their legacy applications with modern functionalities, which would help them improve operational efficiency. They wanted an increased visibility into their distribution networks and required load-management programs in order to improve smart grid quality. And, their consumers demanded faster responses to outages and more control over their utility usage. So, the utilities needed an integrated solution that offers complete visibility and control to monitor millions of distribution lines, which connect homes and businesses, while reducing costs, improving reliability & engaging actively with customers.