Azure based Enterprise Chatbot for Workforce Management SaaS platform
Our expertise in leveraging best-in-class Azure services has helped address the client’s challenge with an innovative integrated solution. Our teams have utilized Azure Bot service to build an Enterprise chatbot that integrates seamlessly with the existing workforce management SaaS platform. In this digital era, most people are using Skype, Slack and Facebook messenger; to stay connected with one another from anywhere, anytime though their mobile devices. So, deploying Chatbot on these platforms will help employees/workforce contact the bot easily for quick execution of their tasks.
Our Azure team developed the Azure Bot framework, which is integrated with Skype, Slack & Facebook messenger platforms. After successful login through any of these channels, the user can give any command to the Skype bot/Facebook bot/Slack bot like clock in. The bot receives the command, calls the client’s API to access the workforce management software product and execute the command. This eliminates the need to login to the website to clock in and majorly helps when working from remote locations. List of commands that any user can give to the chatbot include clock in & clock out, activity start & end, timesheet list & total, schedule today or tomorrow, time-off list/add and many more. Azure Bot Service based Enterprise chatbot helps streamline the job of workforce, boosts productivity and provides easy-to-handle workforce management for the businesses. With the chatbot integrated to the existing workforce management SaaS platform, our client was able to expand its customer base and generate new revenue streams. These results reassure Saviant’s ability to rapidly build Azure Bot service-based Enterprise Chatbot solutions, thereby counting this case study as one of our significant Chatbot success stories.