We provide a 1-year no-cost warranty for all the solutions we deliver. So, our customers don’t really need any support from us to just manage “bugs” post implementation. And, post implementation, we happily train their existing teams to manage the new solution in-house.
Yes, our customers do usually need post-production support for adding new features, or making small changes, and enhancements. Our Solutions SupportTM teams, handle that, with a nominal fee, working with their in-house teams.
And yes, we don’t ask our clients to sign-up for yearly support contracts. We prefer to spend everyone’s time, effort & hard-earned money towards building new solutions, while our Solutions Support team supports current implementations, wherever needed, at a nominal cost.