Client Engagement Manager

Location: Pune (India)

Here's what you can look forward to:
As a Client Engagement Manager, you will own multiple client engagements, account roadmap and responsible to provide leadership to 20-40 people across your customer engagements.

Growth of strategic accounts, revenue and customer satisfaction will determine your success in this role.

Client Management:
You will be the single point of contact and engage with the client stakeholders at every stage in the project life cycle for consulting them on project delivery, process, best practices, and technology. You will also implement new processes and frameworks to ensure customer satisfaction.

Service Excellence:
You will work closely with key stakeholders to ensure successful customer engagements with agreed business value, using Agile methodologies and processes. With your Service excellence mindset, you will continuously formulate and implement processes that enable proactive decisions and actions throughout the engagement life cycle.

Growth:
You will create new opportunities and drive revenue growth strategies across technology, domain or Industry for your existing and new customers.

People Management:
You will be the Coach to your team members on culture of service excellence, processes and help them to deliver value to the client and for their career planning and development.

Here is what we would like you to bring:

1. Any Engineering degree with MBA from a reputed institute
2. 12+ years of experience with at least 2 years in managing multiple customer accounts
3. Prior success in growing customers engagements into long-term relationship
4. Fair understanding of Digital Technologies (incl. Data Analytics, Cloud, Mobile, IIoT)
5. Strong persuasive communication skills - spoken, written and overall presentation skills

What we consider as a right fit for this role:

1. You are currently managing multiple Customer Engagements and have been accountable growth of these accounts
2. You are serving as single-point-of-contact for your client relationships wrt communication, new services cross-sell, existing services up-sell, escalation, client feedback and accountability of deliverables
3. You have experience of building the processes and frameworks for risk and issue identification and management around service delivery
4. Prior experience working with EPC, Energy & Industrial Manufacturing clients
5. Experience of providing leadership to 20-40 people across your customer engagements