Partner – Customer Success and Service excellence

Location: Pune (India)

Here's what you can look forward to:
This role is essentially a seat-at-the-table with CXOs of global enterprises & high-growth innovative companies, providing high-value business consulting & technology consulting services for their business.

You will lead multiple customer engagements, their technology roadmap and complex technology implementations in Data Analytics, IoT, Cloud & Mobility and be responsible to provide leadership to 40-100 people team.

You will be integral part of Saviant’s leadership team, helping clients transform their business, while ensuring highest-in-industry customer experiences through service delivery.

• Growth
  You will be the business partner of you own business unit, with the opportunity to be an intrapreneur, driving the growth strategy and creating new possibilities. You will be accountable for overall growth of your BU in terms of Industry, Domain, Technology, and Revenue.

• Consulting
  Success in this role would demand a good Consulting mindset, Customer-success focus and Value- driven conversations with Business Leaders – to drive Revenue growth for both Saviant & its customers.

  In this role as client partner, you will define well-designed solutions to customers’ business problems, and see through successful implementations with your BU team.

• Service Excellence
  You will be responsible for end-to-end delivery of all customer commitments and for ensuring high customer experience standards for your BU. Thus would need you to put in place the required systems & frameworks that would ensure high standards with consistency & growing scale.

• People Excellence
  Your role will focus on Service excellence and Customer success. This would need you to put unwavering focus on creating a culture of service excellence, setting high-standards of customer experience and driving your BU teams towards future-driven innovation

Here is what we would like you to bring:

• Any Engineering degree with MBA from a reputed institute

• 12+ years of experience including at least 2+ years of experience with overall Program/Unit Management and Strategic Customer engagements in IT Consulting Industry

• Prior success in growing customers engagements into large, long-term relationships

• Fair understanding of Digital Technologies (incl Data Analytics, Cloud, Mobile, IIoT)

• Strong persuasive communication skills - spoken, written and overall presentation skills

What we consider as a right fit for this role:

• You are currently managing multiple Customer Engagements of $1m-$2m annual revenue and have been accountable for end-to-end Customer Success & Revenue growth.

• You are serving as single-point-of-contact for your client relationships wrt communication, new services cross-sell, existing services up-sell, escalation, client feedback and accountability of deliverables.

• You have expertise in proactive identification & mitigation of customer risks at every stage and understand how to get the required ecosystem support for your success.

• Experience of providing leadership to 50-100+ people team