Client Partner

Location: Pune (India)

Position Summary:
Client Partner will be responsible for managing & growing multiple customer accounts, while cultivating positive customer experience & long-term relationships.

Individuals in this role will need to have good customer focus and communication skills in order to maintain positive relations with Saviant customers.

Your Role & Responsibilities at Saviant:

1. Be the Voice of the customer
2. Identifying the key factors for customer success to drive Account growth & positive customer engagements for longer-term
3. Ensure all customer touch points are handled as planned - onboarding process, monthly steering, quarterly c-sat, onsite visits, closing-the-loop on client feedbacks, etc.
4. Working with Program teams to ensure the promises being made in all customer engagements are on track & exceeding expectations
5. Handle any customer escalations from initiation through resolution
6. Implementing best practices for customer account growth, positive customer engagement & long-term relationships
7. Proactively identifying customer risks at every stage and working with the Leadership Team to execute the defined risk-management plan

Job Requirements/Qualifications:

1. Educational Qualification:
   • MBA from a reputed institute
   • BE, BTech from a reputed institute
2. 11 to 16 years of experience, including 3+ years of experience in managing multiple customer engagements
3. Previous experience in B2B client relationships, in IT consulting, growing small engagements into large long-term relationships
4. Proven ability & track record in establishing confidence and trust with customers, leading to high c-sat & positive long-term engagements
5. Good knowledge of Technology (preferably Cloud, Enterprise Mobility)
6. Strong logical, analytical and problem-solving skills

Who Should Apply?

1. You are currently managing multiple Customer Engagements of 40-60 people teams, $2m-$5m accounts and have been accountable for end-to-end Customer Success.
2. You are currently serving as “Single Point of Contact” for client relationships (expectations, communications, negotiations, escalation, feedback, etc.) in your role.