Field Service Mobile App | Xamarin Case Study

A Premier Facilities Management Company adopts Xamarin to streamline & efficiently
manage their operations, workforce, data and work-orders

About the Client

Our client is a Premier Facilities Management Company providing services to a largest retirement community in California, which features 12,736 homes and over 18,500 residents. It provides full-time staff of carpenters, plumbers, painters and gardeners, for maintenance and landscaping, allowing residents a relaxed and enjoyable stay.

Our Results

The Xamarin based work-order management solution helped increase customer satisfaction; with decrease in resolution time to fulfil customer service requests by 80%. The solution helped digitize the client’s existing paper based Work Orders into a Modern Mobile App; creating a connected field-force environment and thereby enhancing their operational efficiency.

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Business Need

The client provides professional services such as carpentry, plumbing, painting and gardening, to take care of the maintenance activities at the resorts in the retirement community. Skilled field-workers are assigned to carry out the tasks across the community. The client’s existing system was a desktop based work-order management app, which is integrated with Microsoft Dynamics AX, to track, assign and manage work orders.

Field-workers receive manually prepared sheets describing the scope of work to be completed. Upon completion of every task, the sheet needs to be submitted to the helpdesk in order to close the assigned ticket and update the system. Usually, the resolution time to complete the work-order workflow ranges from 2 to 3 days.

Managing the work orders using their current desktop app was a drawback for the client. They were unable to establish real-time communication between the helpdesk and the field-force. Also, there was no visibility on workforce productivity, resulting in limitations while tracking and validating labour hours. Thereby, the client was looking for a solution that would streamline their work-order management process, enable real-time tracking of the service requests and increase productivity of field-workers.

Technology Solution

Xamarin.Android, MVVM Light, Azure Active Directory, App Services, Azure SQL, Blobs, and Table Storage

Our expertise in delivering field-service mobile apps helped devise an Enterprise Mobility solution as per the client's specific requirement. The solution comprised of a Xamarin based mobile app, which helps the field-workers to download all service-requests assigned to them for a specific day. They can update their work status after the completion of their work, even from a remote location.

The Native mobile app was developed using Xamarin Android, which allowed 80% code reusability. The app comprised of all features required to manage service requests from any location. Our Xamarin consultants leveraged Azure platform as the mobile backend system(mBaaS), to gain high scalability & availability of system during peak working hours. Mobile app security capabilities have been added by implementing app authentication via Azure AD Connect to on-premise AD. The Enterprise mobility solution also allowed to establish a two-way data communication, thereby, enabling hassle-free sync with the on-premise system for any real-time updates.

Xamarin based Digital Download Manager app architecture

A Glimpse of the Mobile Application


Xamarin-based Cross-platform Native app solution

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