The Core Challenges
Food service providers have large warehouses to store & manage huge number of food items. It becomes increasingly difficult for them to efficiently handle the warehouse operations. Likewise, with 16 warehouses & 4,500 products in place to manage, it is not an easy feat for our client to handle operations and serve its 30,000+ customers. Once any customer places an order, field force pick the food items from the warehouse. They dispatch them for delivery in the trucks. To carry out such pick-up and dispatch operations, Workforce uses a manual check list, which led to human errors and did not help to ensure accuracy in filling the customer orders.
Making sure that the right items are picked & right items are dispatched for delivery with zero errors was a major challenge for the client. Visibility of operations and synchronization of inventory & customer data with the ERP system in real-time was another major miss. Carrying-out cash calculations manually every day was also a challenging task for the dispatcher team. Automating this ever-challenging process of pick-up & dispatch operations was the only possible solution. However, to overcome all these impediments and establish an error-free automated process, the client needed a field-mobility solution and teamed up with a Premier Xamarin Consulting partner, Saviant.