With customer satisfaction becoming a crucial performance metric for business growth, modern Utilities are turning into information-enabled decision makers. Our client has built a Smart Meter Data Management & Analytics solution for water utilities, with the help of Saviant way back in 2014. Many new features were introduced to the system gradually to help water utilities serve its customers better.
However, with increase in customer profiles, its water utility customers were finding it difficult to extract ad hoc insights and to derive patterns that show similar consumption behaviour. Thus, our client needed advanced intelligent capabilities to dig deeper into usage pattern and derive trends on their consumption habits, associated risks and many more critical insights. Overall, its major objective was to help utilities offer a more personalized service to their end-customers, by understanding their consumption trends.
The enhanced intelligent solution would help Utilities discover new patterns by dividing customer data into discrete groups that share similar characteristics It would help segregate the data as Consumption, Reads, Conditions, Meter Size, Type, Model, and Flow Rate breakdown and provides granular insights of their customers to help utilities offer personalised service.