SWater Utilities Case Study | Azure based Intelligent Solution

A Leading Water Utilities service provider adds advanced intelligence to its Smart Metering Data Management & Analytics System to offer personalized customer service

About the Client

The client is an independent AMR provider for water, gas, and electric utility markets. Its products are designed for Utilities, who desire high-performance technologies that ensure flexible and safe investments in AMR. Its mission is to deliver utility products & solutions that help increase and maintain water revenues and provide detailed information to improve customer service, operations and maintenance.

Our Results

The intelligent Smart-Meter Data Management and Analytics system helped our client’s Water Utility customers to offer personalized customer service. The solution enabled utilities to derive water consumption trends and deliver tailor-made cost-effective plans, thereby, reducing customer churn & improving customer loyalty.

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Business Need

With customer satisfaction becoming a crucial performance metric for business growth, modern Utilities are turning into information-enabled decision makers. Our client has built a Smart Meter Data Management & Analytics solution for water utilities, with the help of Saviant way back in 2014. Many new features were introduced to the system gradually to help water utilities serve its customers better.

However, with increase in customer profiles, its water utility customers were finding it difficult to extract ad hoc insights and to derive patterns that show similar consumption behaviour. Thus, our client needed advanced intelligent capabilities to dig deeper into usage pattern and derive trends on their consumption habits, associated risks and many more critical insights. Overall, its major objective was to help utilities offer a more personalized service to their end-customers, by understanding their consumption trends.

The enhanced intelligent solution would help Utilities discover new patterns by dividing customer data into discrete groups that share similar characteristics It would help segregate the data as Consumption, Reads, Conditions, Meter Size, Type, Model, and Flow Rate breakdown and provides granular insights of their customers to help utilities offer personalised service.

Technology Solution

Our Energy & Utilities expertise has helped add new intelligent capabilities to address Water Utilities' specific business challenge. Being a preferred Data Analytics & Intelligent solutions partner for the client, our team of Azure consultants have introduced a key feature known as 'Data Segmentation' in the system. This helped develop a 360-degree view of a consumer through derived trends on water consumption habits, peak consumption time, associated risk etc., with respect to the segment. Customer segmentation approach also helped discover new patterns to model new segments and sub-segments for effective water conservation campaigns.

The use of Segment Rules in the solution helped divide customer data into discrete customer groups that share similar characteristics. This rule applies to data including Consumption, Reads, Conditions, Meter Size, Type, Model, and Flow Rate breakdown, to provide a granular understanding of a customer’s water usage profile and the devices they use.

This intelligence has been introduced into the system using Azure services like Azure Storage and multiple Cloud services. The Table storage schema was designed to store massive number of Segments rules with effective usage of NO-SQL concept. The solution now helps utilities understand customer-specific needs and target them with the right solution at the right time. They can now enhance response rates and reduce outreach costs by using the right combination of segmentation analytics. As a result, Utilities are now able to offer tailored experience, improving customer loyalty which provides competitive advantage for the success of their business.


A Glimpse of the Web Application

Smart Water Metering Data Management & Analytics System Web Applications

Microsoft recognizes Saviant’s customer success story for Utilities

Smart Meter Data Management & Analytics solution is helping Water utilities save Billions of Gallons of water every year. This Utility case study has been recognized by Microsoft. The solution helps Utilities extract business intelligence from the large amount of data collected through IoT driven Smart Meters.

Customer Success Story

How modern Analytics empowers Utilities for better decision making

Global energy demands are set to surge till 2040 by as much as 37%, according to the International Energy Agency. As Utilities are striving to meet the inflating demands to deliver more affordable, safer, sustainable and reliable services, they will need to optimize their operations to gain maximum cost benefits.

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